This is the Chinaware Department.

This Mrs. Keller of New york. I bought a dozen of tea cups a week ago. But the cups haven't been delivered yet. I'm expecting a few guests next Sunday and I'll have to use them.

I'm sorru, ma'am. I'll check it immediately. Can I have your full name, address and phone number?

Yes. This is Mrs.Keller, Christine Keller. My address is 123 Fifth Street, and the phone number is 456-7890.

Thank you, ma'am. I'll check it with the Delivery Department and call you back in ten or fifteen minutes.

All right. I'll be waiting for your call.

Thank you, ma'am.